What a fabulous year we have had with a hardworking and committed team! The Inspector from the Care Quality Commission arrived last month on an unannounced visit and he highly commended the management support for our superb team. He praised us for the opportunity we have given to staff to achieve higher qualifications and for the career opportunities this has created. He also praised us for the feedback from our clients and families who said we go beyond and above requirements and how dedicated everyone was to making a difference to someone’s life. As you can imagine we feel extremely pleased with this result as we have always maintained the highest standards with the Inspector and his comment as he was leaving was “What a lovely atmosphere in this place you can tell how happy everyone is.”
The staff have achieved some excellent results this year including, at the higher level, qualifications in Dementia and End of Life Care, as well as Coaching and Trainer qualifications. We handed out 12 qualifications last month and, for a small company, we are very proud of our achievers. We also have another six currently working towards their next set of qualifications sometimes I cannot keep pace with them!
Jennie Morrison-Cowan